Smoothtel and Data Solutions Ltd
Key Responsibilities:
- Serve as the main point of contact for customer inquiries, service requests, and incident reports.
- Coordinate with internal technical teams to ensure timely and effective resolution of customer issues.
- Monitor service levels and follow up on open tickets through the ERP System.
- Maintain detailed customer records and support documentation in ERP and service platforms.
- Communicate updates, solutions, and timelines clearly to both technical and non-technical stakeholders.
- Assist in onboarding new clients, ensuring a seamless experience.
- Analyze customer feedback to recommend improvements in services and support processes.
- Support the Customer Success and Technical Support teams in administrative and project coordination tasks.
Required Skills & Experience:
- 3+ years of experience in a customer service or service desk coordination role, preferably in the ICT or tech sector.
- Strong understanding of IT service delivery and basic technical troubleshooting concepts.
- Excellent communication, interpersonal, and organizational skills.
- Familiarity with ERP system .
- Ability to manage multiple priorities in a fast-paced, tech-driven environment.
- Problem-solving mindset with a customer-first attitude.
Deadline of submission is 23rd June 2025.
Cv`s to be sent to recruitment@smoothtel.com
