Role Purpose
The role holder is responsible for coordinating the implementation of all Customer Experience projects and initiatives across the group.
The role involves collaborating with various departments to implement data-driven strategies that positively impact the customer’s experience.
Key Competencies
* Customer-centric mindset with a focus on continuous improvement.
* Ability to adapt to changing priorities and handle multiple surveys simultaneously.
* Familiarity with statistical analysis for survey results.
* Proficiency in survey design and data analysis tools.
* Project management skills to coordinate survey initiatives.
* Excellent organizational skills to prioritize tasks, manage resources, and meet deadlines.
* Knowledge of customer experience metrics and methodologies.
Qualifications
* Bachelor’s degree/Diploma in customer service, marketing, Business, Data Science, or a related field.
* Relevant Experience
* Minimum of 1-2 years’ experience in a similar role.
Interested and qualified candidates to apply via the link below by 5pm Tuesday 22nd May 2024. (Only shortlisted candidates will be contacted)
